FAQ2023-10-12T10:33:29+08:00
Can I access the Home Library Service?2023-11-23T09:49:52+08:00

The Home Library Service continues to deliver items. Learn about our home library service here.

How do I become a member?2023-11-23T10:16:49+08:00

Learn more about becoming a member.

If you can’t find the help you need or require further assistance regarding membership, feel free to Contact Us here.

I do not live in Busselton or Dunsborough. Can I still get a card?2023-11-23T10:15:49+08:00

If you do not live in Busselton or Dunsborough you can still become a member.

For more information on membership please visit our membership page.

If you can’t find the help you need or require further assistance regarding membership, feel free to Contact Us here.

What happens if I lose my card?2016-07-11T10:41:25+08:00

Lost or damaged cards can be replaced for a cost of $5.00.

How many items can I borrow?2023-11-23T10:14:08+08:00

Please refer to the membership brochure for more information regarding borrowing limits: read the Busselton Libraries Membership Brochure (pdf).

If you can’t find the help you need or require further assistance regarding membership, feel free to Contact Us here.

How do I suggest an item for purchase?2023-08-25T09:37:03+08:00

Something missing from our collection?  Is there a title you think the library should have on our shelves? We welcome suggestions of items for purchase that are not in our collection.  Visit our online suggestion form.

How do I access my online account?2023-11-23T10:10:17+08:00

You can access your account online by clicking the “My Account” link at the top of this page, or you can go to My Account here. Learn more about our online catalogue here.

If you can’t find the help you need or require further assistance on using your online account, feel free to Contact Us here.

Can I renew my items online even when the library is closed?2023-11-23T10:07:23+08:00

Yes, you can renew your items through the online catalogue when the library is closed if the items are not reserved. Note: Items may only be renewed once.  Learn more about the online catalogue here, or go to My Account to renew your items now.

If you can’t find the help you need or require further assistance on using your online account, feel free to Contact Us here.

How do I reserve items?2023-11-23T10:04:32+08:00
  • Search for the item
  • When you have found the item, click the Place Hold Button.
  • Select the pick-up library.
  • You will be notified by SMS, email or post when the item is ready for collection.
How do I cancel the library items I have requested?2023-11-23T10:03:07+08:00
What happens if my item/s are lost/damaged?2023-11-23T10:01:54+08:00

Please notify the library if you become aware an item is lost or damaged. The library deals with each item on a case-by-case basis. We will contact you in due course if any follow-up is required.

Note: If an item is damaged, please don’t attempt any home repairs.

If you require further information, feel free to Contact Us here.

Can I access the internet?2023-11-23T10:01:10+08:00

You can access the internet by using one of our public computers, or if you have your own device then you can use our free Wi-Fi network. For more information, please see the Computers & Technology page.

If you can’t find the help you need or require further assistance regarding our IT facilities, feel free to Contact Us here.

Can I use a public computer?2023-11-23T09:59:34+08:00

Learn about our public computers here.

If you can’t find the help you need or require further assistance on using computers, feel free to Contact Us here.

Can I print, scan and copy?2023-11-23T09:58:15+08:00

Learn about printing, scanning and copying here.

If you can’t find the help you need or require further assistance, feel free to Contact Us here.

How do I borrow eBooks?2023-11-23T09:56:15+08:00

Learn about borrowing eBooks here.

If you can’t find the help you need or require further assistance on borrowing eBooks, feel free to Contact Us here.

How do I borrow eAudiobooks?2023-11-23T09:56:57+08:00

Learn about borrowing eAudiobooks here.

If you can’t find the help you need or require further assistance on borrowing eAudiobooks, feel free to Contact Us here.

How do I borrow eMagazines?2023-11-23T09:56:28+08:00

Learn about borrowing eMagazines here.

If you can’t find the help you need or require further assistance on borrowing eMagazines, feel free to Contact Us here.

What other online resources are available with my membership?2023-11-23T09:52:28+08:00

Learn about our online resources here.

If you can’t find the help you need or require further assistance regarding online resources, feel free to Contact Us here.

What happens if I have other questions?2023-11-23T09:51:28+08:00

If you can’t find the help you need or require further assistance, feel free to Contact Us here.

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