FAQ

FAQ 2016-10-16T14:29:35+00:00
How do I become a member? 2016-07-11T11:53:00+00:00

Find help on becoming a member.

If you can’t find the help you need or require further assistance regarding membership, feel free to Contact Us.

I do not live in Busselton or Dunsborough. Can I still get a card? 2017-01-04T11:30:04+00:00

If you do not live in Busselton or Dunsborough you can still become a member.

For more information on membership please visit the membership page.

If you can’t find the help you need or require further assistance regarding membership, feel free to Contact Us.

What happens if I lose my card? 2016-07-11T10:41:25+00:00

Lost or damaged cards can be replaced for a cost of $5.00.

How many items can I borrow? 2017-03-09T16:14:33+00:00

Please refer to the membership brochure for more information regarding borrowing limits: Busselton Libraries Membership Brochure

If you can’t find the help you need or require further assistance regarding membership, feel free to Contact Us.

How do I suggest an item for purchase? 2016-10-16T14:29:58+00:00

Suggest a Title

Something missing from our collection?  Is there a title you think the library should have on our shelves? We welcome suggestions of items for purchase that are not in our collection.

Submit Suggestion
How do I access my online account? 2017-03-09T16:17:33+00:00

You can access your account online by clicking the “My Account” link at the top of this page. Or, you can click this link: My Account

If you can’t find the help you need or require further assistance on using your online account, feel free to Contact Us.

Can I renew my items online even when the library is closed? 2017-03-09T16:23:31+00:00

Yes, you can renew your items online when the library is closed if the items are not reserved. Note:  Items may only be renewed once.  Go to My Account.

If you can’t find the help you need or require further assistance on using your online account, feel free to Contact Us.

How do I reserve items? 2017-03-10T11:48:03+00:00
  • Search for the item
  • When you have found the item, click the Place Hold Button.
  • Select the pick-up library.
  • You will be notified by email or post when the item is ready for collection.
How do I cancel/suspend the library items I have requested? 2017-03-10T11:48:49+00:00
  • Log in to My Account
  • Click the Holds tab
  • Put a tick in the check box next to the item you wish to cancel the hold on.
  • Click the Cancel Hold button.
  • Click the Yes button to cancel the selected hold/s.
  • Your hold has now been cancelled.
What happens if my item/s are lost/damaged? 2016-07-11T11:47:34+00:00

Please notify the library if you become aware an item is lost or damaged. The library deals with each item on a case by case basis. We will contact you in due course if any follow-up is required.

Note: If an item is damaged please don’t attempt any home repairs.

If you require further information, feel free to Contact Us.

Can I access the internet? 2016-07-11T11:58:56+00:00

You can access the internet by using one of our public computers, or if you have your own device, you can use our free WiFi network. For more information, please see the IT Facilities page.

If you can’t find the help you need or require further assistance regarding our IT facilities, feel free to Contact Us.

Can I use a public computer? 2016-07-11T11:52:18+00:00

Find help on using a computer.

If you can’t find the help you need or require further assistance on using computers, feel free to Contact Us.

Can I print, scan and copy? 2016-10-16T14:29:58+00:00

Find help on printing, scanning and copying.

If you can’t find the help you need or require further assistance, feel free to Contact Us.

How do I borrow eBooks? 2016-06-30T16:42:35+00:00

Find help on borrowing eBooks.

If you can’t find the help you need or require further assistance on borrowing eBooks, feel free to Contact Us.

How do I borrow eAudiobooks? 2016-06-30T16:42:28+00:00

Find help on borrowing eAudiobooks.

If you can’t find the help you need or require further assistance on borrowing eAudiobooks, feel free to Contact Us.

How do I borrow eMagazines? 2016-07-15T13:43:11+00:00

Find help on borrowing eMagazines.

If you can’t find the help you need or require further assistance on borrowing eMagazines, feel free to Contact Us.

How do I download eMusic? 2016-07-15T13:43:37+00:00

Find help on downloading and streaming eMusic.

If you can’t find the help you need or require further assistance on borrowing eMusic, feel free to Contact Us.

What other online resources are available with my membership? 2016-07-11T11:40:26+00:00

Access free online resources.

If you can’t find the help you need or require further assistance regarding online resources, feel free to Contact Us.

What happens if I have other questions? 2016-07-11T11:41:43+00:00

If you can’t find the help you need or require further assistance, feel free to Contact Us.